Terms & Conditions

Reservations/Confirmations 
All accommodation reservations must be confirmed on time of booking by either a valid credit card deposit or full pre payment. By issuing the credit card details the booker is giving The Maynard permission to take payment from the card if a reservation is cancelled or if an account is left unpaid. The Maynard does not hold provisional bookings. Once a reservation has been confirmed, where possible The Maynard will confirm the reservation back in writing via letter or email. If a sofa bed or cot is required then an additional charge will levied per the current published tariff.

Bedroom Rates
All rates quoted at time are subject to availability, seasons & time of year, The Maynard have the right to change and/or amend rates as we see fit. 2018 Rates will be subject to annual increase and local events.

Check out 
We ask that guests vacate their room by 10.00am on the day of departure; if you wish to extend your departure time up to 12noon for a supplement of £15, or 6pm for only £30, all subject to availability on the morning of departure.

Check In 
Check in is 4pm on the day of arrival and will close at 8.30pm. With regard to group bookings it is the responsibility of the booker to inform all of their guests of the check in time. On check in a credit card number will be requested from all guests

Lost Property
Property left at The Maynard will be kept for one week and then disposed of.

Returned Items
Items left at The Maynard will be returned by request to the owner on reciept of a minimum £12.00 cheque made payable to The Maynard for postage & packing.

Foreign Currency 
The Maynard does not accept or exchange any foreign currency

Cancellation by the Guest for all bookings - loss of deposit.
Should an individual reservation be cancelled within two weeks of the arrival date, then The Maynard reserves the right to charge the 75% full amount of the reservation cost if we are unable to resell the room. Group bookings of 5 or more rooms, who cancel will also be charged the 75% full amount of the reservation cost although The Maynard will endeavour to resell the accommodation. Once a reservation has been cancelled The Maynard will confirm this where possible in writing by letter or email. 

Cancellation Insurance 
We recommend a holiday cancellation insurance policy, which covers cancellation through illness, accidents etc… 

Cancellation by The Maynard 
The Maynard shall have the right at any time (giving such notice as possible to the guest) to cancel the accommodation without recourse or liability to the guest for any loss, damage or changes caused by circumstances outside its control including, without limitation, an "Act of God", war or the threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or nuclear disasters, extreme weather conditions or other event or circumstances which were unusual and unforeseeable and the consequences of which could not have been avoided even if all due care had been exercised.

Cheques 
All cheques should be made payable to The Maynard. If you are paying your account by cheque you must present a cheque guarantee card which must cover the full amount of the cheque otherwise the cheque will not be accepted as payment.

Health & Safety 
The Guests using the facilities at The Maynard must comply with all the regulations concerning licensing, fire, health and safety.

Credit Card 
The Maynard only accepts the following valid credit cards, MasterCard, Visa, or Switch/Maestro. If you are wishing to use a credit card to guarantee your reservation the card must not expire before the arrival date.

Please note credit cards attract a 3% charge.

CCTV 
In the public areas of The Maynard and some staff areas CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management of The Maynard and security for all its Clients and staff.

Data Protection Policy 
The Maynard is committed to protecting (i) the privacy of its customers; and (ii) the confidentiality of the information provided to it by customers. Your personal details will not be sold on or passed on to third parties.

Terms Are Before Commission 
Unless otherwise indicated in writing all rates are the VAT inclusive rates after any commission charges has been applied. (I.e. quoted rates are the rate the Company receives payment for)

Smoking
Whilst smokers are most welcome there is a no smoking policy throughout the Hotel Complex. You must not smoke in our hotel or interfere with our fire detection system. If you do so, we will terminate your Booking without refund and reserve the right to require you to leave the hotel immediately. You authorise us to charge you any costs we incur if you smoke or cause damage in our hotel including costs for specialist cleaning (to make the room fit for sale as a non smoking environment) and the cost of the room for any time period it is unusable. You authorise us to charge this amount (starting from £150) to the payment card used in your Booking, or failing that cash on departure. We will send you (at the address on the Booking) a breakdown of these charges within 20 working days. We may refuse to accept bookings from you in future. The Maynard also reserves the right to subsequently inform the relevant authorities who may act as they feel fit if it is suspected that a breach of legislation has occurred.

Damage
The Client shall be responsible to the Company for any damage caused to the allocated rooms or the furnishings, utensils and equipment therein or to the Maynard generally by any act, default or neglect of the Client or any sub-contractor, employee or guest of the Client and shall pay to the Company on demand the amount required to make good or remedy any such damage. If you do so, we will terminate your Booking without refund and reserve the right to require you to leave the Maynard immediately. You authorise us to charge you any costs we incur if you cause damage in the Maynard including costs for specialist cleaning, repair and renewal, the cost of the room for any time period it is unusable and any other inconvenience caused. We may refuse to accept bookings from you in future. The Maynard also reserves the right to subsequently inform the relevant authorities who may act as they feel fit if it is suspected that a breach of legislation has occurred.

Relaxation Of Terms & Conditions 
The Maynard may relax any of the aforementioned terms and conditions without prejudicing the right to subsequently strictly enforce them.